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POLICIES & PROCEDURES

In order to best serve you and your dog we have a few policies and procedures in place. These are listed below and we ask that you respect these procedures during your experience with us. 

 

Pick Up Time

Barking Beauties, unlike other grooming salons, does not pre-arrange a set pick-up time for your dog. We prefer to work on the basis that we will call when your dog is ready. We ask that you do not return to our salon until you have been called. It is our experience that dogs know their owners voice, smell or can sense their presence and get very excited at the prospect of being reunited, however, this can cause problems for both your dog and the groomer if they get excited whilst being clipped and having their nails trimmed. As you can imagine this can be rather dangerous for your dog, so for the safety of your dog we request that you please do not return to our salon until you receive our phone call. Should you wish to check on the progress of your dog we ask that you please phone us. 

 

Should you not be ready to pick up your dog when you are called you are welcome to leave your dog with us until a convenient time. This is pending that there is space until your requested time and will be judged on a case by case basis.

 

Cancellations

We understand that there are times when you will need to change or cancel your appointment. As a courtesy to us and our other customers we request that you provide a minimum of 24 hours notice for any changes to your appointment. Failure to do so 3 times may result in a fee being charged. This will be judged on a case by case basis and is at the discretion of the groomer on duty. 

 

Payment

Payment for your dogs’ grooming must be made on pick up of the dog and can be made using cash, EFTPOS, Visa or MasterCard. 

 

Vaccinations

Barking Beauties recommends that all dogs entering our premises have their vaccinations kept up to date. This will prevent the spread of illness to your dog. 

 

Changes to your Dog

After your initial visit if your dog is newly de-sexed, contracts any new allergies, has recently been sick or had any new injuries we ask that you please let us know. The health of your dog can change from visit to visit and letting us know of any changes will allow us to provide your dog with the best care possible. 

Late Pick Up
If you arrive to pick your dog up after our closing time, you will be required to pay a late fee. This fee is $5 per 5 minutes that you are late to pick up your dog.