FREQUENTLY ASKED QUESTIONS
DO I NEED TO MAKE AN APPOINTMENT?
Yes, you will need to call your preferred salon to make a booking. During the week we'd recommend calling 3-5 days ahead of your preferred appointment day/time. For weekend bookings we recommend booking approximately 2-3 weeks ahead. Unfortunately we are unable to accept bookings by email or Facebook message at this time.
HOW LONG DOES IT TAKE?
We recommend allowing approximately 2 hours for a dog to have a bath only (this can be slightly longer if the dog has excessive undercoat, or is particularly large).
A full clip will usually take approximately 2-3 hours for a small dog, with larger breeds taking longer.
We attempt to keep within these timelines, however, the time required depends on what the dog is having done, the length and complexity of the clip, the temperament of the dog, it's general health, etc and can vary from visit to visit.
We groom a large number of dogs each day and so our days are quite unpredictable! Therefore, we cannot give you an exact time when your dog will be ready and are only able to provide the above approximations.
Instead, we call to notify you as soon as your dog is finished and ready to go home. When you book your appointment, we will make a time for you to drop off your dog. As soon as your dog is ready, you will be contacted. If you are at work and need to leave your dog with us for the day, you are most welcome to.
Please do not call us to see if your dog is done - if we haven't contacted you, they aren't ready yet! Unfortunately stopping to constantly answer such calls really just slows us down, interrupts us and takes us away from our very special clients. Similarly, if you turn up before your dog is finished, you will distract your dog, making it anxious and stressed as it will only want to try to get to you. This makes it difficult and extremely dangerous for the groomer and your dog as aiming at a moving target with sharp scissors and blades is a recipe for disaster! It will sometimes even make it impossible to complete the groom. If you do need your dog finished by a certain time, just let us know at the time of making your booking, prior to the day of your appointment.
CAN I STAY WHILE MY DOG IS GROOMED?
No, this really doesn't work at all! Your dog will be constantly trying to get to you, and because he/she can't they will be extremely stressed, anxious and will not stay still. This makes the groom difficult and often impossible. Discuss any concerns you have with the groomer when you bring your dog in, and then quickly and fuss-free hand over your dog. If you prolong the process, your dog will pick up on your anxiety and become more stressed. Most dogs suffer some degree of separation anxiety when mum or dad leaves them, but you would be surprised how quickly dogs settle down and are happy with their groomer after you leave - just like leaving kids at kindy! It is normal for some dogs to shake and tremble a little when they arrive, but if you don't fuss and hand them over quickly and leave you will help them settle and relax. We have many many clients that come in, tails wagging, just about busting down the door to get in, without a second look back!
BUT I'M NOT SURE HOW MY DOG WILL BEHAVE AND I'M WORRIED
We are experienced in handling all dog types and personalities. We use positive reinforcement to encourage compliance and cooperation. We are firm but kind and take time to make it as stress free as possible for the dog. We can give you an update on your dogs behaviour when they go home and give you tips on helping them as well.
WHAT IF MY DOG IS MATTED?
Some dogs with heavy matts & knots close to the skin are very difficult to have clipped with any length left on their coat. This is due to the discomfort matting causes to your pets. We are left with one option, that is, to remove the entire coat below these matts. This is not pleasant for your pet & we recommend constant grooming and brushing between visits to avoid this in the future. We will discuss the best possible grooming regime & correct brushes that will suit your dog. Matting can cause severe skin irritations that you may be previously unaware of. Matts will remain very damp underneath if the dog becomes wet & not completely drying your dog off after a bath will also add to these problems. Additional prices will be added due to the time these take to remove.
WILL YOU USE A FLEA RINSE ON MY DOG?
No, we do not use anything that is potentially toxic or harmful to the dog. However, we are able to provide your dog with a flea tablet to help get rid of any fleas for an additional cost. It is important to treat your dog’s home environment, especially bedding, to break the flea breeding cycle.
WHAT PRODUCTS DO YOU USE?
We use top quality shampoos and conditioners. Most dogs are washed using a hypo-allergenic shampoo but we can vary the shampoo depending on your needs. We can apply veterinary products paying strict attention to the instructions. Feel free to bring your favourite shampoo or other product.
DO YOU DO SCISSOR TRIMMING?
We do not do a scissor trim only, however, we can provide a range of lengths by clipper trimming.
DO YOU DO HAND STRIPPING?
Unfortunately we are not able to provide this service.
DO YOU EXPRESS ANAL GLANDS?
No we do not, we strongly recommend this is completed by a veterinarian.
WHAT IF I DON'T LIKE THE GROOM WHEN IT'S FINISHED?
Your satisfaction is very important to us! If you notice something at pick up and one of our staff members are still in, they can often take care of it for you prior to leaving the facility. If you notice something after you leave, we ask that you give us a call within 48 hours so we can arrange a time to tweak the groom while it is still relatively fresh.
HOW IS MY DOG DRIED?
We use professional dog dryers which are considered safe and have a heat control to avoid overheating and becoming uncomfortably hot for your dog. All dogs are manually dried by hand by our team. We do not use cages dryers or other similar products which pose a threat to the health and safety of your dog.
WHEN SHOULD I START HAVING MY DOG GROOMED?
As soon as your puppy is vaccinated, you should have it professionally groomed - usually within the first three months of it's life. Although they may not look like they need much of a 'haircut' this early, you have to understand that there is a whole world of noises, handling and procedures in a grooming salon they need to get used to! Puppies should be groomed once a month for the first few months. This will allow shorter, less involved grooming sessions and gradually allow your pup to become accustomed to grooming learning it is an enjoyable experience instead of a traumatic one. Exposing your puppy as early as possible to experiences it is going to have for it's entire life is extremely important, so that grooming is a pleasant experience for the dog, groomer and owner.
HOW OFTEN SHOULD I HAVE MY DOG GROOMED?
It depends on the breed of dog, type of coat and how long you'd like to keep the coat. Generally 4 to 6 weeks is ideal for maintaining the coat. This is also ideal for short coated breeds to keep on top of shedding. The idea is to 'maintain' the coat, not wait until it is overgrown, matted and uncomfortable for the dog. Pre-booking your dog's next appointment is strongly recommended to avoid having to wait for an available appointment when the dog needs it 'now'!
WILL MY DOG BE MUZZLED?
If a dog shows signs of aggression, we will put a muzzle on them, for both their own safety and ours, to prevent accident and injury and to help calm the dog.
WILL MY DOG BE SEDATED?
Absolutely not!!!! We do not use any form of sedation in our salons, as we are not a veterinary clinic. If your dog requires sedation you must speak to your vet.
WHY IS MY DOG SCRATCHING ITSELF ATER GROOMING?
It is very common for dogs to scratch after grooming - probably similar to us being itchy after shaving. Try to distract your dog from scratching if you can, as the more they scratch, the more they will itch and so on. Most importantly, don't panic as it is quite normal. Particularly young dogs who aren't yet conditioned to clipping will scratch, as will white or apricot coloured dogs, more so than dark coloured breeds. Clipper rash is quite common, especially in the groin area. If you are concerned, speak to your groomer, they will advise you on further action.
DO YOU GROOM CATS?
Unfortunately we are unable to groom cats as we lack the facilities to accomodate them at this time.
DO I NEED TO MAKE AN APPOINTMENT FOR NAIL CLIPPING?
Walk-ins are accepted for nail trim.
HOW OFTEN SHOULD I BRUSH MY DOG?
Brushing is advisable at least 3 times per week to help keep coat clean and free of matts. Regular brushing removes debris, prevents tangling and stimulates healthy hair growth. Brushing is also a great bonding opportunity for you and your pet, allowing you and your pet quality time together. Your dog will also look and feel great afterwards and also remember to give them their favourite food or toy treat to make their grooming session fun!
SHOULD I TAKE MY DOG TO THE TOILET BEFORE THEIR APPOINTMENT?
Yes, in fact we encourage it!
IS BEING GROOMED STRESSFUL FOR MY DOG?
Going to the groomers is a big day out for your dog. They are used to playing, sleeping and spending their days in familiar surroundings.
We aim to make dog grooming a calm and stress-free experience for your dog. Your dog’s welfare and happiness is the first and most important concern.
MY DOG DOESN'T LIKE OTHER DOGS, IS THAT OK?
Absolutely. All dogs are in separate enclosures. We take thorough precautions with all dogs to ensure no fights take place.
WILL MY DOG BE PUT INTO A CAGE?
Dogs will be placed into a cage while they are waiting for their bather and groomer to be ready for them, or while they wait for their owner to return to pick them up. During their visit the majority of time will be spent either in the bath, or with the groomer so the time spent in a cage is fairly minimal. It is much safer for the dog to be in a cage, both for themselves, but also for our groomers. Unfortunately dogs left to roam the salon can be a trip hazard for our groomers which can put your dog at risk of being stepped on or fallen on. It is also safer for them to protect them from other dogs. Some dogs are not dog friendly, which cannot always be predicted. Allowing each dog to rest in their own cage makes them feel more comfortable and safe in their very own safe.
DO YOU BRUSH DOGS TEETH?
Brushing your pet’s teeth is beneficial only when it’s done regularly (every few days). You would not want to waste money on brushing your pet's teeth once every few months in a pet salon. We don't provide teeth brushing services. It is advisable to go to a vet for regular teeth cleaning.
DO YOU OFFER DISCOUNTS FOR MULTIPLE DOGS?
Sorry, we don't offer any discount on multiple dogs. Whether we groom 4 dogs from one home or 4 dogs from different customers, it takes the same amount of time.
MY DOG IS SHAKING WHEN I BRING HIM/HER IN, DOES THAT MEAN THAT HE/SHE IS SCARED OR DOESN'T LIKE THE GROOMER?
Not necessarily, he may just be anxious from the car ride, excited, or not sure if he is going to the vet to get a shot. Much like kids in pre-school, once you are gone they settle in and get comfortable. In fact, they often pull us into the grooming area! We always allow the dog to roam around and smell the salon a bit to familiarize themselves with their environment.
Dogs are very intuitive and will pick up any anxiety that you may be feeling, so it is important that you be calm and reassuring.
WHY DOES MY DOG SHAKE HIS HEAD AFTER GROOMING?
As part of the grooming process we may clean the ears and pluck hair from the ear opening to allow air to flow more freely into the ear to keep it dry. After cleaning and removal of the ear hair, it can take the dog a little while to get used to the feeling and they may periodically shake their head for a few hours after grooming.